Cancellation and Refund Policy
This policy explains how service cancellations and refund requests are handled. Product-specific checkout terms take priority where they provide greater detail.
Effective 14 September 2026Cancellation requests
Submit cancellation through the authenticated client area before the next renewal date. Cancelling a service does not automatically reverse charges already due or paid. Export required data before the termination date.
Refund assessment
Refund eligibility depends on the product, date of request, consumption, third-party cost and applicable law. Approved refunds are returned to the original payment method where possible.
Non-refundable items
Domain registrations, renewals and transfers; licences; certificates; setup work; consumed resources; bespoke services; and third-party products are generally non-refundable once ordered or supplied, except where law requires otherwise.
Consumer protections
Mandatory consumer cancellation, conformity and remedy rights are unaffected. If immediate service begins at your express request, any lawful refund may reflect the service supplied before cancellation.
How to request
Use our secure contact form and include the relevant invoice or service reference. Do not send payment-card details through the form.
